Shipping Policy

Shipping and Delivery

We ship Australia-wide with tracking on every order. Please ensure your delivery address is accurate and complete — we cannot be held liable for delays or lost packages due to incorrect address details.

Shipping Options

Frequently Asked Questions

When will my order be processed?
Orders are processed Monday through Friday within 1–3 business days of the order date. We do not ship on weekends or public holidays.

Note: If you wish to modify or cancel an order, please contact us immediately at info@alevila.com. Unfortunately, we cannot make changes once an order has been dispatched.

How long does delivery take?
After processing, delivery typically takes 7–15 business days for standard shipping, or 3–7 business days for express, depending on your location.

How are orders shipped?
Orders are fulfilled through our partner warehouses and shipped via trusted international and domestic logistics providers. Within Australia, final delivery is handled by carriers such as Australia Post and Aramex.

Will I receive tracking information?
Yes. Once your order ships, you will receive an email with your tracking number and a link to track your delivery.

What if my package is lost or delayed?
If your order has not arrived within the estimated delivery window, please contact us at info@alevila.com and we will investigate with our shipping partners.

For any questions about shipping, contact info@alevila.com.